Customer Service

Your satisfaction is of primary concern to us. If you have any questions regarding your order please let us know. Cottage Farms Direct has 3 ways for you to reach us:
  • Your best resource is to contact us online for a personal response to your questions or concerns.
    Please fill out our Gardening Questions Form and click the "Submit Question" button at the end of that form.

  • You can write to us at:
         Cottage Farms Direct
         9960 Padgett Switch Road
         Irvington, Alabama 36544

  • You may also call us toll free at 1-888-593-3644.
         Our phone lines are typically open Mon-Fri, 8:00 am - 4:00 pm CST/CDT.
If you have questions about our ship dates, please click here.

Click here to see the USDA Plant Hardiness Zone Map.



For replacements of missing or damaged items
please click on the "Replacements" button below.
Click Here For Replacements





At Cottage Farms, we are not satisfied unless you are completely satisfied.

 

Hours for customer service are 8:00 am until 4:00 pm (CST), Monday-Friday.


Order Replacement Form

 

For replacements of missing or damaged items please fill out the form below and click on the "Send Request" button. To better insure your replacement, please be sure the form is filled completely and accurately.


 
 
Contact information -

First Name :
 *
Last Name :
 *
Phone :
 *
Address :
 *
City :
 *
State :
 *
Zip :
 *
Email Address:
 *
Confirm Email Address :

Order Information - Please refer to your packing slip

Order Purchased From :
v
 *
Order Number :
 *
Order Date :
 *
Item Number :
 *
Item Description :
 *
Please choose a reason for replacing this item :  
v
 *


Add another item

Comments on your order :
 


Submit Replacement Request
  
 

 

Gardening Questions and Comments

 

Please enter your gardening questions or comments -

 
 
 
Contact information -

First Name :
 *
Last Name :
 *
Phone :
 *
Address :
 *
City :
 *
State :
 *
Zip :
 *
Email Address:
 *
Confirm Email Address :

Your Question -
Question or Comment :


Send Request
  
 



 

Shipping Zone Map
Used to determine shipping dates for new, live-plant orders and warranty replacement claims

Cottage Farms uses this map to determine when to ship your plants to ensure that they are planted at the best time for the best results.

Spring Planting
Order Now - Pay later! We hold all pre-orders for spring plants until the weather in your area is warm enough for planting according to the historical temperature ratings for your Hardiness Zone. We do this to improve your chances for strong beautiful plants. And, the best thing is that we don't even charge your credit card until it is time to ship the order! That allows you to get your orders in early while there's still plenty of inventory. If you order after your hardiness zone is already open for shipping, then your order will ship immediately.

Fall Planting
Order Now - Pay later! We hold all pre-orders for fall bulbs and perennials until the summer temperatures in your area begin to drop. The moderate autumn weather is ideal for establishing new plants so that they are ready to perform the following spring. We will ship the northern-most zones first and then begin shipping to the southern zones. As always, we don't charge your credit card until it is time to ship the order! If you order after your hardiness zone is already open for shipping, then your order will ship immediately.

Use the tools below and see if it's time to ship to your zone. If you're not sure or you feel your plants should have shipped, let us know and we'll gladly look into it for you.

 
Enter your zip code below and we'll tell you when
we begin shipping spring plants to your zone.


Ship to zone and date look-up
Zipcode: 

Look up

 
 
or, use the map below
Zone Map
    


Click here to see the USDA Plant Hardiness Zone Map.

USDA Plant Hardiness Zone Map
Cottage Farms uses this map to determine the Hardiness Zone you are located in. This information helps Cottage Farms determine when to ship your plants to guarantee the best chances for your plant to grow well. You may also use this map to help you determine the best plants to place in your garden.

If you would like to see our Hardiness Zone Shipping Map, click here


Enter your zip code below and we'll tell you when
we begin shipping spring plants to your zone.


Ship to zone and date look-up
Zipcode: 

Look up


 
USDA Hardiness Zones and
Average Annual Minimum Temperature Range



Zone
Fahrenheit
Celsius
Example Cities
1
 Below -50 F  
Below -45.6 C
 Fairbanks, Alaska;   Resolute, Northwest Territories (Canada) 
2a
-50 to -45 F  
-42.8 to -45.5 C
 Prudhoe Bay, Alaska;   Flin Flon, Manitoba (Canada) 
2b
-45 to -40 F
-40.0 to -42.7 C
 Unalakleet, Alaska;   Pinecreek, Minnesota 
3a
-40 to -35 F
-37.3 to -39.9 C
 International Falls, Minnesota;   St. Michael, Alaska
3b
-35 to -30 F
-34.5 to -37.2 C
 Tomahawk, Wisconsin;   Sidney, Montana
4a
-30 to -25 F
-31.7 to -34.4 C
 Minneapolis/St.Paul, Minnesota;   Lewistown, Montana
4b
-25 to -20 F
-28.9 to -31.6 C
 Northwood, Iowa; Nebraska
5a
-20 to -15 F
-26.2 to -28.8 C
 Des Moines, Iowa;   Illinois
5b
-15 to -10 F
-23.4 to -26.1 C
 Columbia, Missouri;   Mansfield, Pennsylvania
6a
-10 to -5 F
-20.6 to -23.3 C
 St. Louis, Missouri; Lebanon, Pennsylvania
6b
-5 to 0 F  
-17.8 to -20.5 C
 McMinnville, Tennessee;   Branson, Missouri 
7a
0 to 5 F
-15.0 to -17.7 C
 Oklahoma City, Oklahoma;   South Boston, Virginia
7b
5 to 10 F
-12.3 to -14.9 C
 Little Rock, Arkansas;   Griffin, Georgia
8a 
10 to 15 F
-9.5 to -12.2 C
 Tifton, Georgia;   Dallas, Texas 
8b
15 to 20 F
-6.7 to -9.4 C
 Austin, Texas;   Gainesville, Florida
9a
20 to 25 F
-3.9 to -6.6 C
 Houston, Texas;   St. Augustine, Florida
9b
25 to 30 F
-1.2 to -3.8 C
 Brownsville, Texas;   Fort Pierce, Florida
10a
30 to 35 F
1.6 to -1.1 C
 Naples, Florida;   Victorville, California
10b
35 to 40 F
4.4 to 1.7 C
 Miami, Florida;   Coral Gables, Florida
11
above 40 F
above 4.5 C
 Honolulu, Hawaii;   Mazatlan, Mexico